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Field Service Technician in Cleveland at Amotec Inc.

Date Posted: 4/14/2018

Job Snapshot

Job Description

FIELD SERVICE TECHNICIAN

Amotec is currently recruiting for a Field Service Technician or Engineer for our $150M Global Leader in their Industry, located in the eastern suburbs of Cleveland, Ohio. This Technician or Engineer will be responsible for making sure their products are installed properly at their customers. Our client is looking for someone strong mechanically but also has some electrical background. Any PLC background will be a plus. This position will involve travelling about 50-60% of the time nationwide. Days off during the week will typically be given for any weekends where you are travelling. Additional responsibilities include:

Plans and coordinates activities concerned with installing equipment, investigating and resolving customer reports of technical problems with equipment, and eliminating future operational or service difficulties by performing the following duties:

  • Installs new or modified equipment at customer's facility to ensure full functionality according to specifications.
  • Reviews performance reports and documentation from customers and field representatives, and inspects malfunctioning or damaged product to determine nature and scope of problem.
  • Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action.
  • Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs.
  • Provides on-site technical assistance to help troubleshoot and repair equipment.
  • Maintains records of performance reports.
  • Analyzes reports of technical problems to determine trends affecting future design, production, service, and maintenance processes, and recommends modifications to eliminate future problems.
  • Develops service handbooks and bulletins based on field investigations, engineering changes, and overall knowledge of product.
  • Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
  • Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers.
  • Recommends cost-cutting measures.

Education and/or Experience: two to three years minimum related field service or maintenance experience, or equivalent combination of education and experience. Should have a combination of both mechanical and electrical knowledge or experience to be successful in this role.


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